Hello everyone, if you're wondering where the other thread went, I accidently deleted it and since 70% of it wasn't really relevant anyway, I'm just going to start again. By all means, post problems here but please keep chatter to a minimum so we can keep it nice and clean.

A summary of the problem:

We had a huge server crash and the site hasn't been functioning correctly for just over a month.
We've corrected the problems, and now you should be able to stream. Uploading works, but please don't upload as your data will be lost during the final phase of migration.
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Here's a short FAQ/Summary of the contents of the old thread.

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My files are missing!

They're still there, a script has set them to be invisible because the files are missing from our file server. This will only happen in certain areas of the site, in others, your file will appear but you'll be presented with a blank page on trying to download/stream.

..........No blank page, error about streaming being down

Your DNS has not updated yet to reflect the new file server. You will also note you cannot access the file manager and get errors about a "user object" -- give it time for your ISP to get the new changes.

.............Can I make my files visible again

No.

.............I'm a subscriber, will I be reimbursed for this outage?

Probably - I have no doubts that something will be worked out, watch this space!


...............Problems with File Manager - my name doesn't appear at the top, an incorrect number of notes is displayed, only size remaining is wrong

It uses a different database and there are some weird errors. When everything is moved over to that server it will sort itself out.


If anyone has anything relevant to add please post it below, I will be deleting threads that are off-topic for the sake of keeping this organized.


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Hi guys, there has been a feature at Dmusic so you can toggle the visibility of the tracks in your file manager for a long time now. You can set them to not appear on the site anywhere - all the script does is check if the file exists on our servers, and if it doesn't (therefore unstreamable!) it makes the track invisible so no one can stream it.

Let me clarify what's going on here. We have moved the file server only to a brand new server - eventually, the whole site will be hosted on this server. The situation right now is that we have the site effectively running from two different servers - what this means for you is that although some functionality is restored (a la streaming) there is much functionality missing or only partially there.

The file manager is out of operation - it works, yes, but when the rest of the site is moved any changes you make there will be overwritten. Don't use it, or if you do, make sure you're aware that nothing you do will be permanent. So for now - no uploading, no changing the titles of your tracks. The rest of the site that isn't based around files. or the filemanager will work fine and the changes will be preserved.

Your (and mine too!) files are missing in the first place because of the hardware crash and an unreliable backup system. We have the servers' hardrives being sent for data recovery so assuming that goes well the data loss should be minimal.

So, to clarify:

Yes, your files are missing - but we are working on getting them back. If a file has disappeared from your page it has been set invisible by the system because it is one of the broken ones - newer files are much more likely to be broken than older ones.

There will be an easy way to restore them if we can't get them back from the recovery. Emails and notes will be sent with a list of missing files and instructions to reupload, probably with a special page to do so so you can do it en-masse.

so another words it partially works but dont touch it. If all my tracks are gone they need to be re-uploaded? Im thinkin ummm yes

Let's wait and see until a backup is restored - it could be you don't need to reupload anything!

ok I understand, thanks again Jack!

Thanks Jack for all your hard work, I am sure the site will be better than ever when the upgrade is complete. In any event, we all know more about how DMusic works now....

I sure do!

all the script does is check if the file exists on our servers, and if it doesn't (therefore unstreamable!) it makes the track invisible so no one can stream it.

The system takes the ones that don't exist and renders them invisible?

You blinded me with science.

They exist in the database, but not on the file server!

See George, there is more than tralfamadore!

Thanks Man, was just wondering what was up without having checked and saw this, cheers for letting us know.

Good luck with the recovery, I just happened to wipe my entire cache about 2 months ago so i'm safe but one of my newer pieces is up, so thanks for this man.

Good work

any new news?